Is there no live chat support on PayPal?

Qnxunix
New Community Member

Very professional looking 'restricted account' scam email circulating. Be careful! I was just wondering, as I came here to check if it was valid or not. Is there no live chat support on PayPal?

 

Not really important. More a warning.

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2 REPLIES 2

sahilgupta0804
New Community Member
I am getting the same kind of emails from quite some time.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Qnxunix 

@sahilgupta0804 

 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity

 

 

 

 

 

 

 

 

 

 

 

 

 

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