Good day to you @Admkuhn46 , thank you for using community forum.
I am sorry you have to deal with this. If you purchased an item and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back.
You have 180 days from the transaction date to initiate a dispute.
There are 2 kinds of disputes you can file:
- Item Not Received – You bought something, but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.)
- Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. (You might have to pay return shipping costs, but may be eligible for Return Shipping on US. Activate Return Shipping on US before filing your dispute to qualify for the benefit.)
Working with your seller can be the quickest way to resolve an issue. You can locate your seller's contact information on the transaction details page. They may be able to issue a refund to you or help with a return.
If you've tried working with your seller, but still need to file a dispute, here's how:
- Go to the Resolution Center.
- Click Report a Problem.
- Select the reason for your case and click Continue.
*The Resolution Center is not currently available on the PayPal mobile app.
We appreciate your patience.
Stay safe.
