Scammed On Depop

[sammalton]

Hi, So I brought 2 pairs of AirMax 97’s off a seller and when the money went though to his account he blocked me straight away and then deleted his account obviously scamming me. Just wondering what the process is to get the money back as I brought it through the depop app using buyer protection. Just wondering I followed all the rules and everything so am I entitled to get my money back. Thanks Sam

[kernowlass]

@sammalton

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[vynguyen0110]

Hi! Have you got your money back and how did u reach to that point? I'm having the same problem and I rly don't know what to do. This scammer even texted me (I used my bf's phone to call them) said that I couldn't find him/her because they used someone else's info. Please help! It's a $400 gucci bag (its all my money in there)😭😭

[kernowlass]

@vynguyen0110

Did you actually read my reply that told you what to do as its the same as the OP?

[vynguyen0110]

I have read it but the thing is my payment hasn't been 7 days yet. What if the scammer delete their paypal within 7 days so I won't have a chance to get my money back?

[kernowlass]

@vynguyen0110

You obviously have not bothered to read up on paypals buyer protection policy.

Firstly you don't have to wait 7 days to start a dispute, you only have to wait 7 days to ESCALATE it to paypal.

Secondly if you WIN a dispute and the seller has done a bunk then paypal will refund you under their buyer protection policy.