Any chance of speaking to someone...

EHASC
New Community Member

After 4 weeks of trying to get my account vetted and use Paypal here it's still not live and running.

 

Everytime I call up its 72 hours to get a reply- then a further 72 hours each time!.

 

The system says all is ok and vetted yet another of your systems has this on hold. You had the final piece of info on the 23rd of January. 

 

Someone needs to sort this out - I can't wait another 72 hours for someone to tick a box!!!!!!!

 

Not good enough paypal.

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

 



OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



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EHASC
New Community Member

Holding for 35 minutes finally got to speak to a real person from Newcastle. It would seem it still takes another 72 hours for them in ireland to escalate the questions - they know it isnt working - they know why (some senior bod didnt tick a box/sign it off correctly). Does it REALLY take 72 hours though????. Let me talk to a boss!!

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kernowlass
Esteemed Advisor
Esteemed Advisor

Try facebook or twitter then.


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Kudos / Solution appreciated.
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PayPal_Siobhán
Moderator
Moderator

Hi EHASC,

 

Welcome to the community. 

 

This sounds frustrating, what we have done is passed your details to the PayPal Here team and asked that they reach out to you directly. Appreciate your cooperation to date.

 

Siobhan 

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