Complete Purchase Button failing

[LeeD]

Hello...

I am running a community, Xenforo software. When folks purchase a site supporter - It takes them to the PayPal (PayPal url) screen to Complete the purchase. For the last 48 hours, I have had 7 people and 2 tests of my own, Where the COMPLETE PURCHASE button is not working at all to complete the purchase. It seems dead. I clicked it and clicked it and clicked it as have others and nothing.

We have no server errors, no software errors in logs, and no console errors showing when in the PayPal url to complete this. Any ideas? New issue. Never had anything like it in years. Oh, it is happening on 2 communities, have not tested the others yet.

[LeeD]

me either, but now my bbutton works, until they fix it I will leave it

[Creekbottom]

Do you mean to say that if you require an address that the "Complete Purchase" button will function properly?

[LeeD]

Yes. I made the change and so far so good 🙂

I hope to change it back to no address once they fix it.

[ajrdileva]

The complete purchase button does nothing (when tapped) on iOS devices.

[AntibodySW]

I tried changing my buttons to require a shipping address but that didn't make any difference. Has this worked for anyone else?

[mdlong]

Yes, it worked for me. I have multiple buttons on my site and I changed them to require the shipping address.

[SuperBadSS]

Having the same issue.  I talked with PayPal Tech Support.  We all need to fill out this form so they make it a priority to fix the issue.

If you need technical assistance with integrating with PayPal’s Platform API’s on your website, or you'd like to report an issue with the PayPal website's functionality, here's how to submit a ticket to request assistance from PayPal's Merchant Technical Support:

1. Go to www.paypal-support.com​
2. Click Contact us at the bottom of the page.
3. Click the Log In with PayPal button, Create an Account, or use your Merchant Technical Support Portal Login. 
4. Fill out the information requested in all required fields.
• Provide a subject, description including the webpage URL, error messages with timestamps, steps on how to reproduce, and the percentage of transactions being impacted. If you have a manager account at manager.paypal.com make sure you enter your manager login information and the partner. (Note: If you're processing through PayPal, it is recommended that you select the PayPal Radio button and provide the primary email address of the account experiencing issues.)
• Environment -  Production is the PayPal live site -  if your website has been active for a while, or it relates to any issues on paypal.com. PayPal Sandbox/Pilot/Test - if you are in a testing environment. 
• We recommend you upload any screenshots of the issue you're experiencing and the source code of the respective page, as this will help the technical department resolve it faster.
5. Click Submit to complete your ticket.

[ASTemplates]

Thank you, just submitted, will wait for response. 

[mdlong]

Same problem, the 'Complete Purchase' button doesn't work (although I had a single successful transaction overnight for some reason). I have tried again just now and the problem persists.

I also filled out a support ticket about 12 hours ago. The response email stated that 'The PayPal Product Developers are currently looking into this issue', but I don't know whether this is something that is written into every response, and is generic?

[Viverdias76]

Receive this message maybe automated. Hi Eduardo [removed], Good day! Thanks for reaching out to PayPal's Global Technical Support team. Sorry to hear about the problem you're seeing with the PayPal’s complete purchase button, but I'll be happy to help on this issue. I can understand this issue is frustrating and I do apologize for any inconvenience. Note: This is an ongoing problem with the PayPal currently. Our product team are working on this issue to find the root cause. I will get back to you as soon as, I get a response from them. We will follow up with the internal team and update you with more information as it becomes available meanwhile, this ticket will remain in a "Waiting" status until you're contacted about the resolution. Thanks for keeping such kind patience. Sincerely, Shivam [removed] Merchant Technical Support.