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Hello, I use the PayPal plugin on a website built with WordPress and WooCommerce. Every time a user placed an order, I used to receive an email notification with all their details. Currently, if the purchase is made through a bank transfer, I still receive the email with the details, but if the user uses PayPal, the email no longer arrives. Could you tell me if there have been changes to the privacy settings? Thank you.
I would suggest to please contact our PayPal Customer service via link - https://www.paypal.com/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request.
They will be able to assist you further as they are specially trained to address this type of account inquiry.
Sincerely,
Kavya
PayPal MTS
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