Emails after purchase of a Subscription Product

mistyqe
Member
Member

I am testing a subscription product for a website. I set up the Subscription plan for that platform on Paypal, added the button code to the Woocommerce product, troubleshooted, and it is working fine. To test it, I purchased it myself from a different account and I received all the emails as the Customer telling me I have purchased the subscription item, monthly billing cycles, etc. 

 

However, as a store owner, I did not receive any notification that someone has bought this item from you, now go do the needful. Unless I sign into my Paypal account, I would not know about any new purchases. What did I miss?

 

I have had Paypal hooked up with my Woocommerce items for a while now, and the regular products all work fine. I receive those emails. This is only about the subscription product.  Why did the owner / service provider not receive any email notifications. I have a Paypal business account. And it was a live transaction, not sandbox. 

 

Also, when I test purchased the subscription, I only received a popup showing me the Profile ID created automatically by Paypal. It is not user friendly. I do have a redirect URL set up for regular items and it works fine. It just did not work for the Subscription test. Is there a separate setting for those products? I would like the user to know their subscription purchase went through fine, thank you and redirect a dif url with instructions. 

 

Thank you. 

 

 

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1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator

Good day @mistyqe,

 

Thank you for posting to the PayPal community.

 

PayPal system will notify both buyer/seller with an email notification, when a payment is processed.

 

https://www.paypal.com/us/cshelp/article/how-do-i-update-my-email-notification-preferences-help193 

 

I would suggest to please contact our PayPal Customer service via link - https://www.paypal.com/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request.


They will be able to assist you further as they are specially trained to address this type of account inquiry.

 

Note : Third party platform WooCommerce also have their own email notifications services, please contact WooCommerce for the setup.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

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