Remove physical address fields

[AussieHarty]

Hello.

I am relatively new to PayPal.

I am selling annual subscriptions to my site using Paid Membership Pro (WordPress) - PayPal Express selected.

Upon check out customers are asked by the PayPal screen to enter their physical address. 

I don't see a need for it, and think it may be a barrier to sign-ups.

Can my customers pay without giving their address? If so, what is the procedure to remove this requirement?

Thanks,

[MTS_Chiranjeevi]

Hi @AussieHarty,

Thank you for posting to the PayPal community.

Yes, you can achieve the requirement. Please contact your website developer or the support of eCommerce to follow the below detailed steps & instructions based on your website integration.

1. For REST API integration : Please pass the Shipping_Preference as "NO_SHIPPING" to disable shipping address during checkout.

For digital goods, the payment API request call should be correct value under "Shipping_Preference" field.

shipping_preference : The location from which the shipping address is derived. The possible values are:

• GET_FROM_FILE. Get the customer-provided shipping address on the PayPal site.
• NO_SHIPPING. Redacts the shipping address from the PayPal site. Recommended for digital goods.
• SET_PROVIDED_ADDRESS. Get the merchant-provided address. The customer cannot change this address on the PayPal site. If merchant does not pass an address, customer can choose the address on PayPal pages.

Default: GET_FROM_FILE.

Guide link -  https://developer.paypal.com/docs/api/orders/v2/#orders_create!path=payment_source/paypal/experience...

2. For NVP API integration, please pass the "NOSHIPPING" as "1"  in your SetExpressCheckoutRequest API call to disable shipping address during checkout.

NOSHIPPING  : Determines whether PayPal displays shipping address fields on the PayPal pages. For digital goods, this field is required, and you must set it to 1. 

Value is:
•    0 — PayPal displays the shipping address on the PayPal pages. But do not require one.
•    1 — PayPal does not display shipping address fields and removes shipping information from the transaction.
•    2 — If you do not pass the shipping address, PayPal obtains it from the buyer's account profile. require one. 

Guide link - https://developer.paypal.com/api/nvp-soap/set-express-checkout-nvp/ 

3. For "PayPal Payments Standard" legacy button integration, pass the "no_shipping" as "1" to disable shipping address during checkout.

no_shipping

Do not prompt buyers for a shipping address. Valid value is: 0. Prompt for an address, but do not require one. 1. Do not prompt for an address. 2. Prompt for an address and require one.

Guide link -  https://developer.paypal.com/api/nvp-soap/paypal-payments-standard/integration-guide/Appx-websitesta...

If your still facing issues, please create a MTS ticket via -  https://www.paypal-support.com/s/?language=en_US with detailed information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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