customer paying after failed subscription payment.

[themashupuk]

subscriptions. if a customers payment fails, PayPal will automatically try again on set days. but what happens if the customer see's the (failed payment) e-mail or logs into there account to try and rectify the payment. at the moment a customer has to contact us and ask us to force the payment through. how can this be done via api? or the customer do it there selves? i'm fed up of having to manually force payments through via the "collect" button under there account. 

[PayPal__Jyoti]

Hello @themashupuk  

Thanks for visiting PayPal's Community Forum.

I do understand that you have issue with your payment. Please reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page to get help with your issue. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).

Hope this helps you!

Warm Regards,
Jyoti


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