Asos payment pending but no confirmation of order

Craig231
Contributor
Contributor
Brought some clothes from ASOS, but there was an issue and the order didn’t go through, but the payment is pending on my PayPal account and been taken out my bank, but I cannot cancel the pending payment so down £91.70 in my account, can anyone help
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2 REPLIES 2

oikamorim
New Community Member
Hello, did you find a solution for this? Same thing just happened to me last night, twice..
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kernowlass
Esteemed Advisor
Esteemed Advisor

@oikamorim 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.


Advice is voluntary.
Kudos / Solution appreciated.
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