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[notsurewhy1]

All our agents are currently offline. Please try again during business hours.

Messaging support is available:

Monday - Friday: 5am - 8pm PT

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Saturday - Sunday: 6am - 6pm PT

What does this mean ??????

[kernowlass]

@notsurewhy1 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[notsurewhy1]

Thanks i will try that

[notsurewhy1]

Kernowlass it looks like you know your stuff. The biggest problem that I have is that I am in the UK and I set up my account years ago in Australia. Now for some reason paypal now wants me to prove who i am.

I sent a screen shot of my bank account (actually with some paypal items shown that i bought) and also my passport as well and this is what I got back. The documents are very clear and clearly show that it is me.

Any help you have would be great

Why was my document rejected?

Type of proof	Name	Documentation type	Rejection reasons & descriptions
Proof of address		Bank statement	The proof of address document you provided is missing some information. Please upload a new proof of address document showing the full name and residential address that matches the one in your PayPal profile. We only received a portion of the  document you provided. Please upload a new document that shows the entire page or pages. Please don't cover or mask any of the information shown on the document.
Proof of identity		Passport	The  document is illegible. The document you provided is illegible, because it’s either too blurry, too bright, too dark or the resolution is low. Please upload a new document which is clearer to read. We only received a portion of the  document you provided. Please upload a new document that shows the entire page or pages. Please don't cover or mask any of the information shown on the document.

[kernowlass]

@notsurewhy1 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

[notsurewhy1]

Again thanks for your answer. How do i contact customer service

[kernowlass]

@notsurewhy1 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.