Can't Receive Payments (Trinidad & Tobago Resident)

[nikkigtt]

I reside in Trinidad & Tobago and I want to start an online business and would like to use PayPal as a payment gateway. However, upon testing out the online store my customers notified me that their payment did not go through. After trying to figure out the problem I realized they can send money to a U.S PayPal account (my friend)  but can't send it to any accounts with a Trinidad address, so therefore I can't receive payments from anyone. Does anyone know how I can go about resolving this? I tried emailing support but they haven't replied. Any help is appreciated. Thanks in advance.

<Removed>

[nikkigtt]

Really appreciate the help you're giving! Maybe the Big Cartel cart is the problem. But that still does't explain why I can't receive payments even when requesting it through email. My business is going to be primarily on Shopify, but i don't want to take out a plan until I know for sure I can accept payments. 

[sharpiemarker]

---

@nikkigtt wrote:

Really appreciate the help you're giving! Maybe the Big Cartel cart is the problem. But that still does't explain why I can't receive payments even when requesting it through email. My business is going to be primarily on Shopify, but i don't want to take out a plan until I know for sure I can accept payments. 

---

No problem, you're welcome. Yeah, that's what I was thinking too, because of the error message talking bout you having a Trinidad address so can't receive payment, makes no sense. Wish I knew what it was.

[sheldonali]

hi @nikkigtt was this issue solved?

I'm encountering the same problem.

[TriniEcom]

I had the same problem as well. I started an Etsy store and my customers said the payments were not going through. It said " Payment could be completed due to regulations" I ended up using my brother's US Paypal since he's a citizen and it worked but I would like to be able to link my own personal Paypal here in Trinidad.