DONATIONS PLEASE HELP

[alexusernameale]

Okay so when I try to give money to someone it tells me to add a payment method, which is weird because I already have a debit card linked to my account. When I do add the payment method, the loading screen pops up, and it tells me to add the payment method again?? This has been happening always.

[PayPal_Martina]

Hi @alexusernameale,

Thank you for your post and welcome to the Community Forum!

In general, before a payment is completed, our system reviews every transaction and sometimes, for security reasons, a payment method may be made unavailable. When this happens, we cannot modify the security settings but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If not, please reach out to our Customer Service directly. 

If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

I hope this helps!

Martina