HOW TO REFUND A PENDING TRANSACTION

[MunaMinaj]

How do I refund a pending payment made by a buyer who changed his mind. His payment is yet to be available and would last 21 days but I want to refund the money back. How do I do this?

[PayPal_Siobhan2 · Accepted solution]

Hi MunaMinaj, 

Thank you for contacting the PayPal Community Forum. 

You can issue a full refund or partial refund up to 180 days after you receive a payment.

Here’s how to refund a payment:

1. Go to www.paypal.com and log in to your account.
2. Click Activity near the top of the page.
3. Click Details next to the payment you want to refund.
4. Click Issue a refund.
5. For ‘Refund amount,’ enter the amount you want to refund, then click Continue.
6. Review the information and click Issue Refund.

Tip:

• You can refund a payment when its status is ‘Completed,’ ‘Pending,’ ‘Cleared,’ or ‘Uncleared.’
• If you refund a payment we will only retain the fixed fee. Click ‘Fees’ at the bottom of the page to view variable and fixed fees.

- Siobhan