I used PayPal to place an order that "Doesn't Exist"

[Benjie-Bop]

Hi there,

I was wondering if you guys could help me with my current issue. I placed an order with the Argos Retailer. I ordered a PC using their website ordering service, completed everything they needed to make the order and chose PayPal as the payment method. The order page told me everything was done and the order had "been sent for confirmation". However i never recieved a receipt or confirmation and after arguing with customer services who werent much help, they declared that my order didnt exist and therefore told me to expect a refund from PayPal within 5-7 days. However after checking my PayPal account, it says the payment was authorised but pending waiting on Argos filling out an order they say doesnt exist. What do i do? am i gonna get a refund within a week, or will i have to wait 30 days for PayPal to return the money to my account? There is no option to cancel the payment so i cannot cancel it myself.

[kernowlass]

@Benjie-Bop

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. However the money would be pending in your funding source ie bank account / card, so if you contact them and state the funds will not be required they should be able to release them back to your available balance again.

[Benjie-Bop]

@kernowlass

Thanks for taking the time to reply, but im still slightly confused. i took the time to speak to customer services for argos, and they advised me that they had no record of the order to begin with, does that not mean that they cannot cancel or reject the payment that is pending to them? if that is the case then will i have to wait the 30 days for paypal to reject it themselves and then an additional 5-7 days to get the money back into my bank account?

So when you say contact them about it to cancel payment do you mean Argos themselves, or the paypal resolution center?