Kuala lumpur

AbdulMuin
Contributor
Contributor
Hai.. Help me.. Im new on paypal.I have a little problem. I made a purchase through a service to buy me an item. Before they could buy it, the item were sold. So the service said they had already void my payment. After looking at paypal activity, there is no record of my payment.it missing. The question is where can I refer to the status of the payment and to whom should I refer to the refund? Is it paypal, bank or service? Tq. Helpme
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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@AbdulMuin 

 

You would need to ask an actual question to get advice.


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AbdulMuin
Contributor
Contributor
Hai.. Help me.. Im new on paypal.I have a little problem. I made a purchase through a service to buy me an item. Before they could buy it, the item were sold. So the service said they had already void my payment. After looking at paypal activity, there is no record of my payment.it missing. The question is where can I refer to the status of the payment and to whom should I refer to the refund? Is it paypal, bank or service? Tq. Helpme
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kernowlass
Esteemed Advisor
Esteemed Advisor

@AbdulMuin 


What does it say next to the transaction in your Paypal account?

1. Pending (with a clearance date)
2. Pending/Unclaimed with a cancel option.
3. Pending/Unclaimed withOUT a cancel option.
4. Payment or Sent.
5. Pending/Uncleared with a clearance date.
6. Pending awaiting authorisation.


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AbdulMuin
Contributor
Contributor
It missing... No history about the payment... My activity clear...so i ask for help where can i find my payment history?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@AbdulMuin 

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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AbdulMuin
Contributor
Contributor
Okay.. Tq foe helping me. I try to contact customer service using facebook... Tq... 🙏🙏
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