Missing Refund

H0usseine
New Community Member

Hello Everyone, I hope you're doing great,

I reached out to you guys because I'm having issues with a refund from Z2U Games, and received two days later that the exact amount paid was refunded to my paypal account, which is linked to my e-commerce bank card, but the problem is that my paypal wallet is empty, so is my bank account.

Please if anyone can help, would be lovely !

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@H0usseine 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/ma/smarthelp/article/FAQ1212


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Kudos / Solution appreciated.
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