Paid for hotel using PayPal but no reservation was confirmed.

[epgirl]

I paid for a hotel room using PayPal and have a transaction number but hotels.com does not show a reservation. I have been on hold with PayPal and tried messaging them with NO luck. The absolute worst customer service. Any advice? 

[kernowlass · Accepted solution]

@epgirl 

What does it say next to the transaction in your Paypal account?

1. Pending (with a clearance date on both Paypal accounts = Echeque and will clear on approx that date.
2. Pending/Unclaimed with a cancel option = email address spelling error, as that email address is invalid it can't be linked to a Paypal account, so cancel it.
3. Pending/Unclaimed without a cancel option = email address is valid but not yet linked to a Paypal account. Will time out 30 days post payment if not claimed by someone opening a Paypal account when it may COMPLETE.
4. Payment/Completed or Sent = you may have to raise a dispute for non receipt if that person won't refund the funds. However if its a family/friends payment then you won't have that option and may have to contact your card issuer if you funded your Paypal payment that way.
5. Pending awaiting authorisation = normally to a company and will complete when they capture the payment and process your order. If they don't it should time out 30 days post payment.