Request for money from PayPal to an email address - pay with Venmo not showing

[stanguru]

Request for money from PayPal to an email address

when the person clicks the link to pay, "pay with Venmo" button not showing

Have someone with venmo account wanting to send me money.

Would rather not create/install a venmo account. (have enough other things)

When sending request for money to an email(on the website), the client/recipient needs to see the "pay with Venmo" button.

also, would rather not have to deal with any apps/phones, this all should work thru the website !!!!!!!!!!!!!!!!!!!!!!

TIA

StanMan

[sharpiemarker · Accepted solution]

@stanguru 

https://www.paypal.com/us/smarthelp/article/venmo-payments-faq3445

https://help.venmo.com/hc/en-us/articles/217042898-Purchasing-with-Venmo-FAQ-

Customer has to opt-in to make payments through Venmo on the Venmo app, then they will be presented with an option to pay with their Venmo account after clicking your PayPal payment button automatically.

https://help.venmo.com/hc/en-us/articles/115010455987-Getting-Started-Purchasing-with-Venmo

How can I see the option to pay with Venmo?

It depends on a few things. First, purchasing with Venmo currently only works with some PayPal merchants and only with a browser on your mobile device (Safari for iOS or Google Chrome for Android). Additionally, you must have the latest version of the Venmo app on your device and need to opt in to use Venmo for purchases.

How can I opt in?

To opt in and purchase with Venmo, tap on the ☰ icon at the top of the app, then tap on Settings. In Settings, there’s the Buying section. To use Venmo to pay during checkout, tap Enable Mobile Web Purchase or Connect Browsers.

If you don’t see either option, don’t despair! Keep your app updated, and we’ll let you know when you can use this new feature. In the meantime, you can keep using Venmo with your friends and for supported in-app purchases!  

I am not seeing the Venmo option after opting-in!

Make sure that your browser is connected by heading to Venmo Settings and then to Connect Browsers. If you’re still not seeing the Venmo option, make sure you turn off PayPal OneTouch. For more information about how to change PayPal OneTouch settings, go to www.paypal.com/us/webapps/mpp/one-touch-checkout/faq.

Keep in mind that we’re still rolling out this payment option and maybe your favorite merchant isn’t on our list… yet!

Tried it all and it still doesn’t work? Feel free to contact us directly.