StockX - Payment deducted from bank, but StockX says that the payment declined.

[kcb1992]

Hey y'all, so I've never had this issue before but really hoping someone can help me out with this.

I placed a bid on StockX using PayPal and the amount was charged to my card/bank account as well as my PayPal but StockX sent me a mail saying that the payment was declined. The amount, however, wasn't reverted back to my account even though the payment was declined.
Just wondering what's up with that? Anyone ever gone through something like this?

Honestly appreciate any help.

[PayPalMichelleW · Accepted solution]

Hello @kcb1992,

For this situation, we would suggest you contact us to provide additional details. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter. I hope this helps.

Thanks!

MichelleW