Subscription renewal - unauthorised transaction

[leesbian]

I have a subscription with an email provider, they hold me PayPal details so that they can renew my subscription on an yearly basis This year I determined to not renew my subscription, however, the provider has purposefully made it as difficult as possible to cancel a subscription I determined the easiest method would be to delete my payment details, to prevent automatic rebilling. However, when I attempted to remove my payment details I was not allowed to - company has confirmed that it’s not possible to have empty payment details However, the attempted act to remove my payment details is a clear removal of consent to use these payment details As you can probably guess, my renewal was still processed, and I was still charged I opened an “unauthorised transaction” dispute, but this was declined What gives? Do PayPal not abide by GDPR? For the sake of absolute clarity - I revoked my consent to store my personal data (payment details) yet the service provider kept them and used them anyway

[sharpiemarker]

@leesbian 

You didn’t properly cancel the billing agreement or withdraw your authorization at PayPal.

You’ll find how to properly cancel a billing agreement or sub on this page:

https://www.paypal.com/uk/smarthelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merch...

You’ll also have to ask the merchant for a refund of what you just paid and cancel the service. If they refuse, open a chargeback through your card issuer as their terms may be more broader than PayPal buyer protection in regards to recurring payments/subscriptions at least.

[leesbian]

Unfortunately, you couldn’t be more wrong The billing agreement is under GDPR defined as personal data - the reason being it’s a unique identifier that allows the merchant to identify me with the use of the identifier and other information they hold about me As such, this is a GDPR personal data breach - I’ve made GDPR complaints both to PayPal and the merchant to get this rectified