Transaction Declined message when sending money, but got funds in PayPal balance

[Kkarlac]

Hi there, 

i hope someone can help me resolve this. Each time I try sending money from my PayPal, I keep getting this message " sorry we are unable to complete your transaction at this time" . When I try it with the app, I get a "Transaction Declined Message". I have enough funds in my PayPal balance to cover the payment, but keep getting this error message. Is there something I'm doing wrongly? I have a business account tho. I'm just trying to see if I can use PayPal effectively for my small business because of the aid in invoicing and direct payments. I have no problems receiving payments. It's just sending. FYI I'm trying to send money to a friend. Using the family and friend option. Do I try sending as "payment of goods" but that would be wrong tho as it's not a business payment. Your ideas please. Thanks and God bless

[PayPal_david]

Hey Kkarlac.

Welcome to the Community!

I'm sorry to hear about the trouble you've had recently with your account. It sounds like our internal security system may have blocked your recent attempted payment. Payments can often be blocked or declined if we detect any unusual or suspicious activity. We decline some payments to help protect you from any possible fraudulent activity. If you've verified that there are no suspicious charges in your account, please try the payment again at a later time.

I hope this helps.

David.

[Kkarlac]

Thanks a lot David for your response. However, the issue keeps happening. Is the internal security system not meant to protect me alone. Instead it stops me from using the service I signed up for. This has been going on for weeks and there are no suspicious charges on my account. I just don't know what I'm doing wrong. Do you think PayPal can effect the payment for me if I have a written request to them? It's really exhausting and I was relying on PayPal to move my small business to the next level because of the invoicing and secure payment option. Seems I may have to look for more reliable alternatives.

[PayPal_Olivia]

Hi @Kkarlac,

I'm sorry this continues to happen. I would recommend contacting PayPal customer service by phone to allow a representative to make sure that the issue is not something that can be overcome.

Please click Contact at the bottom of the PayPal website and then click Call us, then log in or call as a guest.

I hope this can be resolved for you with a call.

Olivia

[Kkarlac]

Been trying to reach customer services. Each time, they say they wld call back and when I see their beep, and answer the call, I'm placed on hold for ever. This one time I waited over 20mins. Why do I have to wait, when it's a call back and it's supposed to be my turn. I'm beginning to think this is on purpose. Are there any other preferred service out there. Someone help me please. I can't go on with PayPal like this. It's just a couple weeks and I'm this stressed. By the time I get more stable in business and if I were to use PayPal, I could have a heart attack following them up this way. Does this happen to everyone? If I close my account, how long does it take for my money to be withdrawn to my account? Because I know trying to withdraw is another hassle. Can't keep up with this. Not at my age. If they wouldn't answer my calls, they should at least prefer a solution via email. Iv written emails , countless times on their web form and no response yet. It's almost 4days and counting and no active response apart from the automated one. And yes, I responded to the automated one complaining it doesn't successfully answer my question. But PayPal just doesn't care.

[PayPal_Olivia]

Hi @Kkarlac,

I'm very sorry to hear about the wait to talk to a representative.

If you wish to withdraw your balance, the time frames for the various methods should be listed next to each option. 

I'm very sorry that you've had this experience.

Olivia