Hi
@Dthomas125Thank you for raising your concern through our community forum.
All transfers are subject to review and could be delayed or stopped if we identify an issue.
There are three ways to transfer money to your bank account or debit card. The time frames differ for each type of transfer.
1. Instant Transfer: Transfer money to your bank account in minutes for a 1% fee (max $10.00)
1.1. If you've selected to transfer money to an eligible bank account or debit card, you should see the money in your bank account within 30 minutes of the transfer status showing "Completed" (that timeframe will vary depending on the bank). If it's been 30 minutes and your transfer is still not available, please contact your bank for more information. Once a transfer is initiated, you can't cancel it.
2. Standard Transfer: Transfer to your bank in 1 business day for free.
2.1. If you've selected to transfer money to a bank account, it typically takes 1 business day, but it may take longer, depending on your bank's clearing process.
2.2. If you transfer money on a holiday, it will take an additional business day for the money to appear in your bank account.
Hope this helps. Stay safe!
