dispute for depop payment

[alexwatkins66]

i recently bought an item from depop and sent it back to the seller as it was nothing like it was described. the parcel arrived at the sellers location 3 days ago but they weren’t in. when will i hear about getting my money back?

[kernowlass]

@alexwatkins66 

Did you open a paypal dispute?

Did you escalate to a claim?

Did paypal find in your favour?

Did paypal tell you to return the item?

Did you provide paypal with a tracking number?

Does tracking show the item as delivered back to the seller?

[alexwatkins66 · Accepted solution]

i opened a paypal dispute and was told to send the item back to the sender with tracking which i did, it’s been a week and i haven’t heard anything from the sender either. should i escalate to a claim?

[kernowlass]

@alexwatkins66 

You have up to 20 days to escalate to a claim so when you do so is up to you BUT make sure you do it BEFORE 20 days or it will time out.