Can't pay on dell.com

aftmz_
Contributor
Contributor

I was successfully been charged by Google and Spotify (services),but on Dell(goods) it shows"return to merchant,try another payment method"when I try to pay a $2000 laptop (only show the amount of the laptop when it's $140 after press "check with PayPal"button once, in this case I didn't try to pay,just tried to pay a lower amount of money to see if it's the problem).And sometimes it shows need code from my phone,but when I press Next it just said"Sorry we can't confirm it's you". It seems that I only have trouble when paying for the physical goods or involving larger amount of money.Is that I use VPN my account is limited?or my account is not fully verified?

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@aftmz_ 

 

If you are NOT in the US but are trying to use a US paypal account then it won't work properly for you and at some point will be limited.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

freefreeno
Contributor
Contributor

 @kernowlass I don't think this correct because I am in US trying to pay Dell in US and the payment does not work and also Dell charged me 30 dollars for returned payment. I think this pitiful since it seems Dell and PayPal are even clicked up on some things and have sales sometimes regarding PayPal. I wish I could get a concrete answer as to why this card can not even PayPal Dell preferred account payments.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.