Canceled order from Walmart immediately, funds being held by paypal

beeboop1
Contributor
Contributor
I ordered a laptop on 11/2 and quickly canceled the order because I was afraid I didn't do enough research on the product. The next morning my order showed "canceled" on my Walmart account. I call paypal to ask how long the funds will take to deposit back in my balance, they told me the purchase wasn't showing as canceled on their end. So I reach out the walmart after a day or two of waiting, who tells me it's already been canceled, and I do this back and forth a few times to figure out the problem. Paypal informs me all they (Walmart) need to do is fax over some information confirming the cancellation. I call Walmart, tell them the situation and all I'm looking for is a fax as I need this refund asap. She continues to ignore my request and after I repeat myself 5 times she tells me she will call my bank to expedite the refund. I request a call back after she makes the call so I can confirm that she was actually going to do it, which she agreed to. It's now the next day 11/7 and I didn't receive a call back. What are my options (besides waiting weeks for the payment to expire)?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@beeboop1 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.

However the money would be pending in your funding source ie bank account / card, so if you contact them and state the funds will not be required they should be able to release them back to your available balance again.



Advice is voluntary.
Kudos / Solution appreciated.
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