Depop scam

abbieback
Contributor
Contributor

So i was looking for a belt on depop RRP £320. A guy was selling one for £120. I messaged him about sizes etc and all was good so i said i would buy the belt. He asked me to pay through family and friends on pay pal to avoid the depop fees etc.. he seemed like he was a decent guy, people had bought off him on his account and i was happy to pay through family and friends. Paid the money to him and sent over my address etc, he said he would post the item either that day or the day after. Messaged him the day after to see if he posted and he didn't respond. Messaged him again later that day and after messaging, checked his profile and it was no longer existing! I have no way of contacting the seller now, he has my money and i have no belt. I also received a text message from pay pal after sending the money saying "PayPal A -£120.00 GBP transaction with Ethan Brown on 8 October 2018 was marked suspicious. Please reply "1" if authorised or "2" if not authorised" and i received that message twice. I replied with 2 and i got a reply back saying "PayPal: Payment not completed. Invalid phone number or email. Try again. Only UK numbers are supported. No country code." but the money has still been taken from my account. I raised a claim with paypal and they came back to me saying it was denied as the transaction was not unauthorised, yet i replied to the text message with 2 and it said the payment wasn't complete? The whole thing is confusing for me if im honest and its stressing me out. Firstly because the guy has scammed me, but secondly even though i replied to the text saying 2 and the payment wasn't completed but my money still has gone???? I have read on other peoples posts that if you don't buy through the depop app you aren't protected with seller protection which i understand i haven't paid through depop, I've paid through family and friends, but I have all the messages screenshotted and i also have the screenshot of the account deleted. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@abbieback

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (if your account was hacked and used without your consent).

You also risk having your account limited for using this option when you are purchasing goods as its against Paypal rules.

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.




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abbieback
Contributor
Contributor

I funded it through my debit card account. Will it be the same as for credit card?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@abbieback

 

You don't have the same protection but you can contact them and ask and they 'may' help you.


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