Ebay - Status: The cancellation is pending

SirSwede
Contributor
Contributor

Does anyone know what it means when it, on an item I bought, says: "Status: The cancellation is pending" Here on Paypal, it just says: "Pending" I have cancelled items before as a buyer and never experienced this. On my Paypal account, which I used to pay for it with my Debit card, the status of my refund is also "Pending". The seller is telling me, via e-mail that they have cancelled the order, done all that they can and that it is Paypal taking their sweet time refunding my money. However, every other time I have paid via Debit card, through Paypal, and cancelled an order the refund has happened straight away. It has never happened like this before? I usually receive an e-mail from Ebay confirming that the seller has cancelled the order, but I have not received such an e-mail in this instance. Nor is there a message in my inbox on my Ebay account, where I also - usually - receive a message that the seller has cancelled the order. I have also had this message for two days now: "The seller canceled your order and sent you a refund. We'll send an email confirmation soon" Is there nothing more - a button they need to press or something - on the sellers end to confirm the cancellation? Is there anything I can do? Thanks!

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PayPal_Martina
Administrator
Administrator

Hi there SirSwede,

 

Thank you for your post and welcome to the Community! 

 

In general, if you see that the payment is showing as 'Pending' in your PayPal account, it may be that the seller could not claim it or that the order has not been processed. If the seller has cancelled the order, s/he should have the option to void your payment authorisation from the PayPal account directly. However, if the payment is unclaimed, you should be able to cancel it from the details of your transaction. Here is how to do so. If the payment remains pending, it will be automatically reversed after 30 days.

 

I hope this helps!

Martina 

 

 

 

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