How do I reactivate an inactive payment?

EmBee1
New Community Member

Hello,

I set a payment to inactive and I'd like to reactivate it, if possible. It wasn't automatic payment, but i can't find the pre-approved payments list and I dont know how to make it active again. Can anyone give me a hand? This is for a personal account.

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4 REPLIES 4

pipsqueaker
Member
Member

Log in to your PayPal account. 
Click the Gear near the top right of the page. 
Click Payments. 
Click 'Manage pre-approved payments'.
Click 'Show Inactive'.
Click the name of the customer whose profile you want to reactivate. 

Click Reactivate. - EXCEPT THE BUTTON DOES NOT EXIST,

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pipsqueaker
Member
Member

There's no option in the phone app to even view inactive payments.

 

I've lodged a query with support and will update.

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pipsqueaker
Member
Member

Ok. Looks like you have todo it from the merchant side.

Your paypal payment method may show as declined if they've tried to take a payment since you deactivated it.

Either way you need to basically reselect  PayPal as payment method... Try something like "Log in with a different account" and log back in with same PayPal account. Worked for me.

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pipsqueaker
Member
Member

Ok. Looks like you have todo it from the merchant side.

Your paypal payment method may show as declined if they've tried to take a payment since you deactivated it.

 

Either way you need to basically reselect  PayPal as payment method... Try something like "Log in with a different account" and log back in with same PayPal account. Worked for me.

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