Not receiving my money from survey company Leger (Leo)

[Tammissa]

I just opened my pay pal account last week and transferred money from a survey company called Leger(Leo). It says the money was transferred but nothing is in my account. I’m wondering if I opened both accounts properly. In order to receive the money/ transfer does your email address have to be the same one on both accounts? I may have a different email for each . How can I find out? I’m New to pay pal  so I feel totally lost......

[PayPal_Olivia]

Hi @Tammissa,

Thank you for joining the community! I do not know if the company that's paying you requires that your address be the same with them as it is on your PayPal account, but they would have to be making payment specifically to the address on your PayPal account in order for you to receive the payment. If they've paid to a different address that you own, please try adding that email address to your account and confirming it. Any payments sent to that address in the last 30 days should come through within a short while afterward.

I hope this helps!

Olivia