PayPal not responding to finalize transaction

cgm708
Contributor
Contributor

Paypal seems to be stuck and will not finalize my transaction.  It's an order that must be in by midnight inorder to take advantage of the sale.  Anyone else having this trouble?  I checked with Snapfish, where the order originated and they confirm their site is working properly.

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2 REPLIES 2

PayPal_Martina
Administrator
Administrator

Hi @cgm708,

 

In general, there may be multiple reasons why you cannot make a purchase. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from making a payment for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

 

I hope this helps!

Martina 

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cgm708
Contributor
Contributor

Thank you for your suggestions.  The first two do not apply and I will try the last suggestion.  It's too late for the purchase but perhaps it will help in the future.  Again, thank you.

Claudia

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