PayPal window will not load
Sam_T
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Apr-06-2020
04:49 AM
When I try to make a purchase and click to pay with PayPal, it opens a window for logging in to PayPal, but it just keeps on loading.
2 REPLIES 2

PayPal Employee
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-07-2020
06:17 AM
Hi Sam_T Hope you are doing fine. Regarding your concern, you can do basic troubleshooting for the device that you are using like clearing cache and cookies of the browser that you are using, switching to a different browser or if you are using the PayPal app, you can try to uninstall and reinstall the app. Hope this helps. Keep safe!
Sam_T
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-07-2020
08:55 PM
I tried clearing my cookies and cache on Firefox, but it didn't work. I can use PayPal just fine using Edge, but I still want to be able to use it on Firefox.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- How do I refund someone if my account is limited by PayPal? in Disputes and Limitations Archives
- Seller possibly stalling resolution till after 180 days in Disputes and Limitations Archives
- Cant pay with PayPal "Tink" error in Payments Archives
- I am not able to access my paypal credit account. in PayPal Credit Archives
- how to get a refund from a scam in Disputes and Limitations Archives