PayPal window will not load

Sam_T
Contributor
Contributor

When I try to make a purchase and click to pay with PayPal, it opens a window for logging in to PayPal, but it just keeps on loading.

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2 REPLIES 2

dparinas
PayPal Employee
PayPal Employee
Hi Sam_T Hope you are doing fine. Regarding your concern, you can do basic troubleshooting for the device that you are using like clearing cache and cookies of the browser that you are using, switching to a different browser or if you are using the PayPal app, you can try to uninstall and reinstall the app. Hope this helps. Keep safe!
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Sam_T
Contributor
Contributor

I tried clearing my cookies and cache on Firefox, but it didn't work. I can use PayPal just fine using Edge, but I still want to be able to use it on Firefox.

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