Refund for holiday booking

[Ss79]

I used PayPal to pay for recent Holiday booking for August through Booking.com The hotel is now saying they can not return our money. I wanted to know if I am covered via PayPal’s protection plan? I really don’t want to loose out over 1k in hotel booking for holiday that may not go ahead due to the covid 19 travel restrictions Please help !

[charmanderrr]

Hi @Ss79 

Thank you for reaching PayPal.

As long as you processed the payment under goods and services option you are covered by our buyers protection.

For details regarding this matter please visit the link below.

https://www.paypal.com/uk/smarthelp/article/what-is-paypal-buyer-protection-and-how-am-i-covered-faq...

If you find this helpful, kindly enrich the community with a kudos or accept it as a solution. Thanks and stay safe! 

[Ss79]

I don’t remember there being an option of not being a product & service transaction. In January 2020, Booking.com gave me 2 Payment method on checkout : credit card or PayPal, I chose PayPal as I don’t own a credit card. The page directed me to PayPal where I made the full payment which PayPal converted from Euros to pounds and took money out of my designated bank account. This was clearly a service that I paid for and wasn’t a transfer of money to friend & family. So I’m hoping I’m covered ? Do I wait til after the August holiday passes before I make a claim? I’m really upset this is happening. This is just for hotel. I’m trying to get BA to refund me the cost of the flights too