Refund from freeletics
Jcocares
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Posted on
Jun-25-2019
05:55 PM
So i refunded money from an app that i recently purchased. It was a fitness app and i thought it wasnt helping me. It was 14 day refundable. So i refunded. Then i received an email from paypal that it has been successful and after few mins paypal sent me another email saying it got cancelled and i had to fix my billing agreement. And i cant see where the billing agreement setting is placed( im using mobile). Thanks for anyone who can help.
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sharpiemarker
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Jun-25-2019
07:03 PM
Use the mobile phone web browser:
Go to Account Settings (wheel icon) > Payments > Manage Automatic Payments
Kudos & Solved are greatly appreciated. 🙂
Jcocares
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Jul-05-2019
10:24 AM
I just did it and i checked my bank account and the money hasnt been receive. My refund is not in my bank account yet.

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Jul-09-2019
10:27 AM
Hi @Jcocares
It sounds like you canceled the automated payments. However, canceling an agreement doesn't initiate a refund. You will want to contact the merchant directly to ensure the refund is issued. I hope this helps!
- Jae

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