Refund not Received in Paypal even though Lufthansa processed the refund

Ankush25
Member
Member

Dear Team,

 

I have purchased a fully refundable ticket on 12 March,2020 and cancelled on 15th march. I have talked to Lufthansa and they said, they have processed my refund on 23March. But till today I have not received my refund of 2360.97 EURO.  So in short lufthansa refunded my money but it is not showing in Paypal!!! So I am wondering where my money is!!!!

I tried to create a dispute case , but it was rejected and then It was inadvertently closed. Now I tried calling paypal helpline but it is closed due to COVID.

So I sent a message through message center , but I am not receiving any response. 


If there someone from paypal look into it and help me ?

 

Thanks,

Ankush

 

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