Hello, I am a new seller on Depop, and I recently sold a hoodie, and the payment was taken from my buyers paypal. But I haven't received it in my account because paypal says it's on hold. When I try to get my money sooner, it says i have to update tracking info or shipping info before i can get my money, but how am I supposed to ship it without the money? Is that supposed to protect me? I need the money in order to ensure I can ship without getting scammed, and because I straight up can't ship without the money. I don't understand all these security measures, when all I want is to recieve my money and ship it without all this complication. I'm not shipping until the money shows up in my account, but paypal won't let go of her payment, so as of right now, its like floating in the air -- out of her account and not in mine, I don't know hat else to do because I have my bank account linked and my card, so I don't understand the problem. Depop even took money out of my paypal for some reason and now I'm in the negatives. Paypal said I have to make a shipping label to get my money faster, but depop already made a shipping label for me, so I don't understand... I decided to try and make the shipping label so I would get my payment, but I have to pay extra for that too? Even when depop took money out of my account? At this point, I'm not earning anything! When I try to make a shipping label, it says I have insufficient funds to do so,, because I haven't received my payment from her! @depop
Please help me understand.
