App says I can't get a cash card? It says it can't update my account?

[ChristyMelton21]

I am trying too get a cash card and the app says it can't update my account? Does anyone know why this would be the case? Thank you

[PayPal_Ayesha]

Hello @ChristyMelton21,

Thank you for your post and welcome to the Community Forum!

I am sorry to know about the issue you're facing with the mobile app. If you are trying to apply for a PayPal cash card, please check this help center article which will be useful. As you're trying to request the card via mobile app, I would recommend you to try using a computer, laptop, or tablet by logging in to your account via browsers such as chrome, edge, or explorer. If the issue persists, kindly reach out to our customer support team through the contact options available on our website.

I hope this resolves your issue quickly.

Ayesha