Donate button is not working for the Ukraine giving funds

[user776]

Hi there!

I'm trying to make a donation to support Ukraine but the Donate button is not working.

Steps to reproduce:

1. Open a charity from the Support Ukraine list: https://www.paypal.com/fundraiser/117811171978246391/

2. Select donation amount

3. Press Donate Now button

Expected result: donation is sent to the giving fund

Actual result: the Donate Button does not work showing stop icon when hovering the cursor

[PayPal_Bindu]

Hello @user776.

Welcome to our Community Help Forum and thanks for posting!

Sorry to hear the issues you're having with the donation button. It could be a technical glitch that the donate button does not working. I would suggest you to try clearing your cookies, history, cache, etc. Also please try using a different browser/device. If the issue persists, please reach out to our team through the available contact options at the bottom of PayPal page for additional assistance.

Best wishes,

Bindu

[user776]

Hello @PayPal_Bindu ,

Thank you for the reply.

I tried clearing the cache and the cookies, I used Incognito window from the Google Chrome (112.0.5615.137 (Official Build) (arm64)) on macOS.

Unfortunately, that did not help - the same stop icon when hovering the mouse over the Donate Now button. And the button itself does not press.

No plugins or extensions installed.

Unfortunately, I cannot chat or email PayPal Support anymore - that's why I posted here in the first place - the contact options at the bottom of the PayPal page show the PayPal Community as the only option to report technical issues in writing:

I tried chatting with the bot at https://www.paypal.com/smc/async/home?isvenice=false#

But the bot tells that it cannot connect me to a Customer Support Agent.