Error page when trying to make a payment on Paypal Credit account.

[jmacdan]

Hello. I am trying to pay off my Paypal Credit account. Anytime I select "Make a payment" in the app or desktop version the following happens:

-The Paypal - Paypal Credit logo pops up and says "Please wait while we receive your information"

-Screen goes white and I am given a broken error code on the app, filled with text. On desktop I am taken to a blank white screen with a small "2022" at the bottom of the page. 

Because of this I am not able to pay my bill online, I must call synchrony each time to do so. I want to be able to use this service as intended, and I am worried that this error is a hint of security issues for my account. Customer service has been no help, all they tell me to do is uninstall and reinstall the app or to wait and try again. I have had this problem for months and am tired of it, does anyone have a solution?!?

[TheKoQueen]

I’ve been having the same problems literally since the end of 2020.. I have called them several times. Still not able to get a bill in the mail. Can’t change any access because I can’t access the page because it’s blank. Yet they have still been racking up the interest… seems criminal I’m going to go ahead and make a report to consumer services in our state

[PayPal_Ayesha]

Hello @jmacdan and @TheKoQueen,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're facing issues while making a payment to your PayPal Credit. I know that making payments on time is important. The issue that you're facing might be due to a technical glitch. If you're trying on a desktop, please try to clear cache and cookies and then try using a different browser or device. If you are attempting on the PayPal mobile app and are experiencing difficulty, please try uninstalling and reinstalling the app to see if this helps to resolve this issue. Usually, this should resolve soon after troubleshooting. Since you're experiencing this for while now, we will have to route this to the concerned team. Also, we have different options to make payment to your PayPal Credit, through the mail- using the payment address on your billing statement, online-Log into PayPal then click PayPal Credit. We’ll transfer you to the Synchrony Bank site where you can make a one-time payment or set up automatic payments, via the PayPal app and by calling our concerned team, the number found at the bottom of this FAQ.

Best Wishes,
Ayesha