Paypal Account Registration Required for Payment of Invoices

[Aaron_M_1983]

I have a Paypal Business Account.  I've linked credit card and bank account information successfully to the account.  When I send invoices, the customer is being forced to register for Paypal in order to pay by credit card. I understood this was not required for a Business Account. Can this Paypal Registration requirement prior to payment be removed? 

[PayPal_RachelK]

Hi @Aaron_M_1983,

Welcome to the community and thank you for your post. 

I do understand your concern with this. There can be a few reasons that your customer (or you) may be experiencing issues checking out as a guest. 

In some cases, PayPal will only allow you to use a card a certain amount of times on PayPal as a guest before it will prompt you to create or use your PayPal account. Also, if the system picks up that your customer has a PayPal account, it may urge them to log in. 

I would recommend them to clear their cache and cookies or using an alternative browser to try and check out again as a guest. The system should not pick up that they have an account if your cache and cookies are cleared or if they are using an alternative browser. 

I hope this helps!

- Rachel