Purchase made on Mercari using paypal. funds taken order never confirmed not showing up.

[Joshuac84]

I made a purchase on Mercari using paypay in 4 payments as the payment method. The transaction was approved on paypals end and the money was debited from my card. However the order confirmation never showed up on Mercari the item i purchased is still listed as for sale and there is no record of me making the purchase other then the paypal payment what do I do.

[PayPal_RachelK]

Hi @Joshuac84,

Welcome to the community and thank you for your post!

I do understand your concern with this. I would suggest you check the status of the payment in your PayPal Activity page. 

If the transaction shows as Completed, it would mean the merchant has accepted your order and received your funds. If this is the case, I would advise you to provide the merchant with the PayPal Transaction ID. This will help them locate your order in their account. 

If the transaction shows as Pending, it could mean the merchant has not yet accepted your order. I would advise you to contact the merchant to clarify what is happening with the order. If the merchant does not accept your order within 30 days, it would be automatically voided. 

I hope this helps!

- Rachel