Hello @poeq0210,
Welcome! Thanks for joining the PayPal Community. I'm sorry to hear there's some confusion using that offer on PayPal. You should normally see any eligible offers available during the checkout process. Also, if you click on the offer in your PayPal account, does it show eligibility details and instructions on how to apply it towards your next transaction? If it doesn't, I'd recommend reaching out to our Customer Support teams for assistance.
Best wishes!
- Jon K
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