Constant Reward Points Emails Being Recieved

[admirito]

Greetings all.

I am getting multiple emails, sometimes multiple per day, from PayPal with the subject 'You have 5 PayPal Reward points ready to redeem'. I have all notifications off in my settings. I have checked this multiple times and nothing is set to email me.

There has been going on for a couple weeks now and I would like to mark it as spam but still want to receive my other PayPal emails. Below is an example of what I woke up to this morning, which has become pretty normal. Please advise.

[Removed]

[PayPal_Ayesha]

Hello @admirito,

Welcome to PayPal Community Forum and thank you for posting! I understand that you're worried about the notifications that you have been getting. Here's are the help center articles to unsubscribe from email and set your own preference to receive notifications. If you still run into the same issue after setting it up, you may reach out to PayPal Customer Support Team through the available contact options on our website for further assistance. 

Regards,
Ayesha

 

[admirito]

Yeah, I have done all that, contact PayPal support and still the same email comes. I am not sure what do to at this point as no one can seem to fix it. The latest is I now have to wait 10 days to see if the latest 'fix' will stop these emails. In the meantime they still are coming.

[BrianRoy33]

BS. Only way to stop them is closing the account

[david-nicholson]

Hi @PayPal_Ayesha I am having the same issue as @admirito and there is no option under "unsubscribe" for these specific emails. I am getting multiple emails a day and I'm reading to switch to some other useless tech bro's early aughts money app. I can't imagine a more efficient way to make people hate these useless points systems then sending all these annoying emails.

[admirito]

Yeah, it is crazy - I have had countless email conversations with support reps who keep telling me it is fixed and then the deluge of emails continue. When I report this back to PayPal they just tell me that I need to give it X number of days to 'take effect'. Of course this never really changes anything.

Hoping someone can solve this and stop the unwanted emails every time I earn some useless PayPal points.

[keetaspeed]

I'm also having this problem of receiving separate emails about rewards points every time I make a purchase (in addition to the email regarding the purchase). Their customer support is useless - in their chat box, I got a message to try again during business hours when I messaged them during their posted business hours. Then I called their phone line and it asked me to enter a unique code that they never sent me.  My solution if you're using gmail: create a filter, under subject choose "PayPal Rewards," and then click "delete."  These emails will then go straight to the trash, where they belong.

[admirito]

Yeah, in the end I just made a new filter and send these messages to spam.

After countless emails and phone calls no one fixed anything. Pretty disappointing imo.

[Temp20231114AO]

I am so tired of these emails. Every time I make a purchase or something is charged "you have 5 paypal rewards points!!!!!" I never signed up for paypal rewards, I hate rewards systems because they're always stealing data and being creepy, and now I'm angry I get so much spam from them. I can't even mark them as spam in my inbox because they come from the same email as regular support. I have contacted customer support about it and they just lied that it was turned off and I keep getting these worthless emails. FIX IT PAYPAL.

[7_4WarFuror]

I am getting these super-annoying emails as well- 2 for every transaction.  Woo hoo- I'm up to $.39.  Thank goodness for that email notification. 

There does not seem to be any way to turn them off under Notifications.  I created a Gmail filter to send them right to trash.  Why won't PayPal give us the option to turn them off instead?