How do I cancel a debit card that didn't arrive and request a new?

[ValFiona]

I can't figure out how to cancel my PayPal debit card and request a new one. When I click the card, the only option I get is to verify which I can't do because it didn't arrive.

[PayPal_Bindu]

Hello @ValFiona,

Welcome to our community forum and thank you for your post!

Sorry to hear that you didn't received your PayPal debit card. Please allow 7-10 business days for the card to deliver to your address. We’ll send the card to the address you entered and confirmed in your application. It’ll arrive in a white PayPal branded envelope. If you haven't received your card after 4 weeks, please cancel it and request a new one. You can manage your card by choosing PayPal debit card under wallet and also check our page for more information on PayPal debit card here.

I hope this helps!

Bindu

[Righenzoid]

No this doesn’t help did you even read the message?? How can we click manage when that option is not available until you activate the card. Which i remind you did not arrive. I have been waiting over 2 years for my card…

[PayPal_Meghan]

Hello @Righenzoid, 

Thanks for posting your question on the Community, and welcome! 

I'm sorry to hear you haven't received your PayPal Card even though you requested it two years ago. If you do not see the option to cancel it and request a new card online in your PayPal Wallet, you'll need to reach out to Customer Support. You can reach Customer Support by selecting 'Contact' at the bottom of any PayPal webpage. 

I hope you receive a new card soon! 

- Meghan