Invoice

[Prakesh]

Hello, I am unable to send Invoice. I am getting an error message "Sorry, we couldn't create your invoice. Please contact our customer service team for any queries."

[Temp20230730w]

Hey! Do you have a solution to this? I have facing the same problem with my account!

[Aeijae]

I am having the same problem. I can't create an invoice at all. I can't contact customer support and when I email them, they just send me to the resolution center. They are not giving any solution to this. How can this be fixed? Our business is heavily affected.

[LakshayK]

Facing the same issue. Whats the solution?

[PayPal_Bindu]

Hello @LakshayK 

Congratulations for your first post in the PayPal Help Community!

Sorry to know that you're facing issues with PayPal invoicing. PayPal system reviews every activity and may temporarily blocks the activity if it deems the risk. I recommend you to try clearing cache, cookies and history from your browser or try using a different browser/device to see if this works. If the issue persists, please get in touch with the support team to add your information to any open ticket in order to help the technical team to get this resolved. You can contact the team by clicking the "Contact us" option at the bottom of PayPal page. Support is also available through Facebook, Twitter and Instagram pages.

Regards,

Bindu

[TWTech]

I am having the same issue. I see this is marked as resolved, though no real answer is given. How do we fix this? Move away from Paypal?

[Ayaoba]

Hello, I am not able to send Invoice. I am getting an error message "Sorry, we couldn't create your invoice. Please contact our customer service team for any queries." and when I called the rep don't seem to underhand what am saying.

please help, its been 3 days now, 

[GigiSpire]

me too 😞

[KatBrW]

I am also having this issue. Paypal messages has been unhelpful. I am unable to send Invoice. I am getting an error message "Sorry, we couldn't create your invoice. Please contact our customer service team for any queries."

I need to send invoices to my clients ASAP.

[JustinxCruz]

Hello, I am unable to send an Invoice to a client. I am getting an error message "Sorry, we couldn't create your invoice. Please contact our customer service team for any queries."

[PayPal_JonK]

Hello @GigiSpire, @KatBrW, @Lucybru, @JustinxCruz, 

Welcome to the PayPal Community Forum! I'm sorry to hear you've run into some issues creating an invoice. I can understand this must be a bit frustrating. I know I referenced this article above, and I understand this isn't a payment decline, but I would recommend trying the troubleshooting steps listed here. If you're still running into issues after that, please don't hesitate to contact our Customer Support teams for further guidance. 

Best wishes!

 - Jon K