I sadly join you all in your frustration. I've just returned back to working from maternity leave and turned on my zettle unit two days before a booking for a wedding. (I'm a mobile bar provider). I received the same security code. I managed with my older zettle terminals as customer service was closed for the weekend.i just got off the phone to customer service this afternoon and they have stated that the device is unfixable and the code is a fault that I have not caused. She stated it was not my fault or Zettles fault and something that can happen with technology and needs to be replaced.
I thought my problem was solved and felt pleased until it became apparent that zettle was not replacing it for me. I was advised that because I purchased the device in 2022 it is out of warranty and so they could only offer me a discount and not a replacement. I expressed my dissatisfaction that I'd be expected to replace a faulty unit when she had just admitted that it isn't my fault that the unit is faulty. I asked how long the units are meant to last for if its at fault within 18 months. She said that they endeavour for them to last a lifetime. The whole thing is ridiculous.
I was told a quote would be sent for a replacement device. As I like the system for my business I would have entertained the discounted price if it was reasonable. To buy a new unit it costs £178.80 Inc VAT. The discounted quote I have received is for the same unit at £152.40 Inc VAT. I thought it was a joke. "kindly" giving me a saving of £22+VAT because THEIR product is faulty. I can only assume that this software error is a scam so that they can sell more terminals. I'm so disappointed as I really enjoyed using the zettle terminal while it lasted. But how can I possibly buy another one if they've admitted that this error can occur at any given point due to no fault of the user?! SO FRUSTRATED
