PayPal credit available balance.

[Cagre69]

PayPal have had my monthly payment via BACS this month they’ve had the money for well over a week and it’s still not reflected in my available PayPal credit balance? Anyone any ideas why please?

[PayPal_Ayesha]

Hello @Cagre69,

Welcome to PayPal Community Forum and thank you for posting!

I understand your concern about receiving payment on PayPal credit. Please be informed that you can only make purchases using PayPal Credit. However, cannot receive payment. You can only receive money on your PayPal account. You receive money when someone pays to your email address. Once that happens, we’ll send you a message letting you know you have money available. You should be able to check the transaction or payment details on the activity page. If you're unable to see the payment or need any help, please reach out to PayPal Customer Support Team through the available contact options on our website.  Support is also available through Facebook private messages or Twitter direct messages.

Regards,
Ayesha

[Cagre69]

Thanks Ayesha for taking the time to respond but I don’t this I was clear in my question. I paid my usual monthly payment on time and that payment showed against my overall balance but it’s taken 6 working days to actually show in my available credit I really want to know why that takes so much longer to be available apols I wasn’t being clear!! Hope that makes sense! Carolyne xx

[PayPal_Ayesha]

Hi @Cagre69,

I sincerely apologize for the confusion. Payments will reflect on your PayPal Credit account the same day you make them, however, will show as pending. It can take up to 5 working days for the funds to leave your bank account and be applied to your PayPal Credit account. Please note that Saturday and Sunday are not considered as working/business days. If you still do not find the funds, please reach out to our PayPal Credit team directly for further assistance. Please reach out to the number found at the bottom of this FAQ in the answer to the last question.

Regards,

Ayesha

[Cagre69]

Great thanks for replying so quickly. The funds debited same day and weren’t in pending so I will do as you suggest next time. Thank you so much!