Paypal Buyer Credit Information Missing

toyuser229
Contributor
Contributor

So I logged on to Paypal this morning and my Paypal Buyer Credit Information is totally gone.  No access to my available balance, the ability to make a payment, etc.  Nothing.  For those of you who have this line of credit and if your info is also missing I would encourage you to group together and try to get Paypal to do something about it.  

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2 REPLIES 2

PJK1018
New Community Member

I received an email with my statement ready info.  I connected to Manage Auto Pay as I wanted to change the amount.  In requested sending a one time passcode, which I received and then entered. Then I got the reply back indicating it could not load my bills or credit information.  Anytime I send a one time passcode and something like this happens I worry someone might be hacking my account.  Hope this is not the case.

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PayPal_Bindu
Moderator
Moderator

Hello @toyuser229 and @PJK1018,

 

Welcome to our community help forum and thank you for your posts!

 

Sorry to know about the issues you're facing with PayPal credit. Please try clearing cache/cookies and also try using a different browser or device to see if this works. If the issue persists, please reach out to our PayPal credit team to get this checked further. 

 

I hope this information helps!

Bindu

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