Using paypal credit at an airbnb site

OMAsandy4
New Community Member

I am having trouble getting to my paypal credit account through airbnb to charge a stay...

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PayPal_Meghan
Moderator
Moderator

Hello @OMAsandy4

Thanks for joining the PayPal Community!

It sounds like you're having difficulty using your PayPal Credit as a payment method when reserving an Airbnb reservation. I apologize for any inconvenience this has caused. If the option to use PayPal Credit is not showing when you check out, I have a couple of troubleshooting tips that might help. First, ensure you're using a device that you regularly use to access your PayPal account and turn the location services on. Next, reset your internet connection by disconnecting and reconnecting. After that, clear your cache and cookies on your preferred web browser. 

If the option still doesn't show, you may be facing a decline from either our Security System or PayPal Credit (Synchrony Bank). If that's the case, you may need to use another payment method. However, before using another payment method, it wouldn't hurt to reach out to Customer Support at PayPal and Synchrony to get a closer look at what's going on. You can reach our Customer Support by clicking on 'Contact' at the bottom of any of our web pages. To find Synchrony Bank's contact information, I recommend visiting this article on our Help Center: How do I make payments on my PayPal Credit account?

I hope you can set up the reservation soon! 

- Meghan


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