have lost paypal debit card. how to report loss online?

[xumushi]

have lost paypal debit card. how to report loss online?

i have tried according to various instructions that tell me to click on "Money", "PayPal Debit Card," etc., but I cannot find these terms on my menu.

[kernowlass]

@xumushi 

https://www.paypal.com/us/cshelp/article/what-should-i-do-if-my-paypal-debit-card-is-lost-stolen-or-...

[xumushi]

Many thanks. But the instructions to which you refer do not appear relevant to my situation. I cannot find "PayPal Debit Card" on my Dashboard. Therefore, I do not have the option of clicking on "Manage PayPal Debit Card" and then reporting loss. Any further suggestions?

[PayPal_Bindu]

Hello @xumushi 

Welcome back to the PayPal Community Forum and thanks for posting here!

Sorry to hear that you've lost your PayPal Debit card and I see you're looking to report the loss to get your replacement. If you're not seeing the debit card option to report, please give a call to the debit card team to get your new card. You can find the contact number of the debit card team here. 

Thanks for the help @kernowlass 

Best wishes,

Bindu

[xumushi]

Many thanks to both persons who took the time to offer advice. Eventually, I have successfully reported the loss of my card online. I mistakenly kept looking for PayPal Debit Card as a "topic" on the Dashboard menu; in fact, I simply needed to click on the image of the card itself! Before I realize that, I did call PayPal Customer Service, which required spending $$, since I am not currently in the US where my account is based. I tried three times; twice I was told that my card number or zip code must be wrong, which is absurd. One time, after spending a good 5 minutes keying in all that -- including something staff the robot referred to as "your social" -- I was told that i needed to speak to a human being, but human beings hadn't begun working yet! Very, very, very unimpressed with this sort of service.